Refund Policy
Master Class Courses (digital)
You may cancel for a full refund within 7 days of purchase, provided you have not begun Module 1 (viewing the Module 1 welcome video or any later lesson counts as beginning). Once Module 1 has begun, all sales are final. This reflects the immediate digital delivery of the complete course.
Kits & Physical Products
For offers that include physical kits (Pro Backbar, Turnkey Spa, and kit-inclusive packages): once a kit has shipped, the refund window closes regardless of course progress. Defective or damaged kits are replaced at no charge if reported within 14 days of delivery with photos to info@viehealing.com.
Bundles
The 7-day pre-Module-1 window applies to the bundle as a whole. Beginning any course in the bundle ends refund eligibility for the entire bundle.
How to Request
Email info@viehealing.com with your order number. Approved refunds are processed within 5–10 business days to the original payment method.
Payment Plans
Canceling within the eligible window stops future installments and refunds amounts paid. Outside the window, remaining installments stay due.
